Logistics, without the small print
Roasted Tuesday.
At your door by Friday.
Flat-rate tracked shipping, free over $60, and a straightforward replacement policy.
Dispatch
We roast on Tuesdays. Orders placed before Monday 6pm are roasted that week and dispatched within 48 hours of the roast date. You will receive a tracking link as soon as the courier scans the bag.
Rates
| Destination | Service | Rate | Free over |
|---|---|---|---|
| United States | Roasted & shipped · 2–4 days | $6.50 | $60 |
| South Africa & Middle East | Roasted & shipped · 2–4 days | $6.50 | $60 |
| Europe & UK | Roasted & shipped · 3–5 days | $6.50 | $60 |
| Australia & NZ | Roasted & shipped · 3–5 days | $6.50 | $60 |
| Rest of world | International tracked · 5–8 days | $16.00 | — |
Returns
Coffee is a fresh food, so we cannot resell a bag once it has left us. That said: if a bag arrives damaged, stale, or plainly not what you ordered, tell us within 14 days and we will replace it or refund you in full. No return shipping, no photographs required.
Subscriptions
You can skip, pause, change the grind or cancel any delivery from your account up to 48 hours before the roast day. There are no fees and no minimum term.
Wrong grind?
It happens. Email orders@equatororigin.com with your order number and we will send the correct grind with the next roast, free.
Contact
orders@equatororigin.com · +27 21 422 4500 · Mon–Fri, 8am–5pm SAST.